FAQs

How do I cancel the order I just placed?

If you wish to cancel any order that you have placed, please email us at looksmatterx@gmail.com and we will sort it for you.
I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?

We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product. We will blacken the prices on the invoice. Please reach out to us at looksmatterx@gmail.com as soon as your order is placed.
How do I know if my order was placed successfully?

Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID. You’ll receive another email & SMS/ Whatsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!